Return and Shipping Policy

 

Return Policy

MY Bokitta strives to deliver bokitta products to our customers’ expectation and satisfaction. We however, do not provide refunds.

However if a buyer is dissatisfied with her/his purchases which are caused by defects in the material or have received the wrong items, the buyer may return the item/s to us in an unworn, unwashed and  unaltered condition with all tags attached.

NOTE: All items on sale are final and are not returnable or exchangeable.

A product/s can only be exchanged for another product/s within 7 days of the date of purchase. The buyer must contact us with the intention of returning the goods within 24 hours upon receiving the said goods.

If the exchanged product/s is of a higher value the buyer will have to pay the difference. We will not refund the difference if the exchanged product is of a lower value.

Buyer will bear her/his own costs of delivery, returns and taxes if applicable.

Any product/s to be exchanged is subject to availability.

 

Shipping

 

Shipping Carriersposlaju

We strive to dispatch all orders within 24 hours upon payment confirmation.

Payments received by 2 pm will be shipped on the same day. Payments received for orders after 2 pm will be shipped on the next business day. All orders are posted via PosLaju.

Orders are posted Mondays to Fridays excluding Saturdays, Sundays and Malaysian public holidays.

All delivery will be supplied with a tracking code to track your shipment.

Tracking Your Parcel

You can use tracking code provided and key it into the following links to track your shipment: http://www.poslaju.com.my/track-trace/

Once the Dispatch Confirmation is emailed to you, your parcel are under the responsibility of Poslaju, and we shall not be responsible for lost parcel in post if proof of postage is supplied. Any claim will have to be made with PosLaju and we will make reasonable effort to assist in compensation claims (if any).

Shipping Nationwide in Malaysia / Singapore / Brunei

We ship throughout Malaysia including Sabah and Sarawak. We also ship to Singapore and Brunei.

Delivery Durations

Upon confirmation of payment, delivery of your bokitta is usually within 2 to 5 business days for Peninsular Malaysia. Delivery for Sabah and Sarawak may take up to 7 business days.

Arranging for Self Pick Up

Self collection on your orders is available. You can pick up your order at our boutique during our working hours. Just let us know.

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